Cancellation Policy

You have the right to withdraw from this contract within fourteen (14) calendar days without giving any reason.
The withdrawal period is fourteen (14) calendar days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Hermes Süssstoff AG, Ankerstrasse 53, 8004 Zurich, +41 (0) 44 245 43 42, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the model withdrawal form shown below for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen (14) calendar days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen (14) calendar days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen (14) calendar days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

You do not have a right of withdrawal for goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene if you have removed their seal after delivery.

Sample Cancellation Form

(If you wish to cancel the contract, please complete and return this form).

Hermes Sweetener AG
Ankerstrasse 53, 8004 Zurich

I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods

Ordered on ()/received on ()
Name of the consumer(s)
Address of the consumer(s)


Signature of the consumer(s)
(only in case of paper communication)

(*) Delete where inapplicable