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FAQ – Questions and answers

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How can I delete my customer account?

If you want to delete your customer account, send us an email to support@mysteviasweet.com and we will delete your account.

Where can SteviaSweet products be bought?

All SteviaSweet products are all available in the web shop.

SteviaSweet sugar replacement products are also available in retail stores.
Crystal is available from Coop, Volg, Spar, Manor and Müller.
Liquid is available from Spar and Manor.
Tablets (200 pieces) are available from Coop, Manor and Müller.

What is the difference between Baking Sugar and Crystal?

With SteviaSweet Crystal we use erythritol as a carrier and it is twice as sweet as sugar. For this reason, Crystal is dosed 1:2. Our SteviaSweet baking sugar consists of erythritol, isomaltulose and stevia. This allows easy dosing (1:1) and the baking results are improved by the isomaltulose.

SteviaSweet Crystal has 0 calories, SteviaSweet baking sugar has 114 kcal/100 g

How do I use baking sugar?

We developed the SteviaSweet baking especially for sugar-free baking. You can use the baking 1:1 like sugar and save 70% of the sugar calories! We have collected tips for the application for you here.

What does “polyhydric alcohols” mean?

Polyhydric alcohols are not “alcohol” in the conventional sense, i.e. potable alcohol, but so-called sugar alcohols or sugar substitutes

Polyhydric alcohols belong to the group of carbohydrates. Their content in our products is listed in the nutritional value table as a subgroup of carbohydrates with the indication “of which polyhydric alcohols”.

Are SteviaSweet products suitable for vegetarians and vegans?

SteviaSweet sugar substitute products do not contain any ingredients of animal origin and are therefore suitable for vegetarians and vegans alike.

Our other products (except for the gummy bears) are without meat and fish. Some products are also dairy-free and egg-free and therefore suitable for vegans.

What is erythritol?

Erythritol is obtained from natural raw materials such as corn or pears and serves as a carrier and consists of polyhydric alcohols. Products that are 100% erythritol have a sweetening power of just 0.8 to 1.0 compared to sugar. Erythritol has a zero glycemic index, meaning it does not affect blood sugar levels. The sugar substitute erythritol is also ideal if you suffer from fructose intolerance and do not tolerate xylitol well.

Are the SteviaSweet sugar substitute products gluten-free?

All SteviaSweet sugar substitute products are gluten-free and can be safely consumed by people with celiac disease. As gluten-free foods, SteviaSweet sugar substitute products are easily digestible for everyone and therefore, as part of a balanced diet, promote general well-being.

Why do you use maltitol in certain products?

We invest a lot of time in the development of our products with a focus on taste. Our products should be without added sugar, but still be sweet and delicious to eat. There are various ways to replace sugar, with some products the recipe with maltitol and stevia worked best. For this reason, we also use the sugar substitute maltitol in some products.

Can SteviaSweet products help to prevent tooth decay?

High sugar consumption can lead to increased acid formation in the mouth, resulting in tooth decay. The replacement of sugar by SteviaSweet can prevent this.

Can stevia be used by pregnant women and nursing mothers?

All SteviaSweet products can be safely consumed by pregnant women and nursing mothers.
Pregnant and nursing mothers can safely replace sugars with SteviaSweet. The nutritional needs of a woman change when she is pregnant or breastfeeding, so it is important to ensure that the daily calorie requirement is covered by other foods. Please follow your doctor’s instructions.

Why should I use Stevia to reduce my sugar intake?

Stevia is the tasty alternative to sugar and a simple way to reduce calories in your everyday life.
The SteviaSweet products provide a clever new way to enjoy sweetened drinks and food without consuming unwanted calories. Whether you want to lose weight, stay the same weight, or reduce your sugar consumption, SteviaSweet can help you achieve your goal. Simply replace sugar with SteviaSweet and sweeten your hot drinks, smoothies, breakfast cereals, fruit cups etc. as usual, but without the additional calories.

Are the products suitable for diabetics?

The sweetener steviol glycoside, which is used in all SteviaSweet products, as well as the other purely herbal ingredients, have no influence on blood glucose or insulin levels. Diabetics around the world can enjoy the sweet taste of SteviaSweet products without their blood glucose and insulin levels being influenced by a high sugar and carbohydrate intake.

Is delivery to another country possible?

www.mysteviasweet.ch only delivers within Switzerland.

Where can I rate the products?

We always appreciate feedback! You can review the store here.

How long does the delivery take?

After receipt of your order, delivery will be made within 3-4 working days by Swiss Post. As soon as the order leaves our warehouse, you will receive a shipping confirmation by e-mail.
Public holidays
Please note that orders placed on a public holiday or the day before may be delayed. The delivery time will be extended accordingly.

Delivery terms & restrictions

Please note that goods are only delivered on working days. Working days are Monday to Friday, excluding national holidays in Switzerland.
We do not deliver to post office boxes.

How much are the shipping costs?

The shipping costs are indicated in our price details in our online shop and are shown separately on the invoice. They are displayed in the order mask before you send the order. From an order value of 40 CHF, shipping is free of charge throughout Switzerland. If the order value is less than 40 CHF, a flat shipping fee of 4.00 CHF will be charged.

Is there a volume discount?

SteviaSweet offers various duo and trial packs at a discount.

How can I reset my password?

You can change your password in the “Account Details” section of your profile.

How do I contact customer service?

We are a small but fine company and you can reach us at 044 245 43 43 (Mon – Fri from 8.00 – 12.00 and from 13.30 – 17.00). Or send us an email to support@mysteviasweet.com and we will get back to you as soon as possible.

Can I adjust my order later?

Unfortunately, a subsequent adjustment of the order is not possible. Contact our customer service on 044 245 43 43 (Monday to Friday from 8 a.m. to 12 p.m. and from 1.30 p.m. to 5 p.m.). Or you can send us an email to support@mysteviasweet.com and we will get back to you as soon as possible.

How do I redeem my voucher code?

You can enter your voucher code in the shopping cart below the products.

What payment options are available?

You can pay the purchase price and shipping costs by credit card (Visa or Mastercard), PayPal, TWINT or invoice.

When will I receive my refund after I return my order?

If you return goods to us, it will take approximately 2-7 working days for them to be sent to our warehouse. As soon as your return is processed in our warehouse, you will receive an email confirming receipt. We need a maximum of 48 hours to process the package. Once the refund has been authorised by us, it will need to be processed by your bank. How long this takes depends on both the bank and the payment method. The refund will be processed through the same payment method you originally used.

You will receive your refund within 14 days:

after receipt of your return in our warehouse; or
after receipt of your cancellation notice. Within these 14 days, you must either (a) provide proof that you have returned your order; or (b) have already received the returned goods in our warehouse.

Can I return products?

If you ever decide to return an item, you can do so within 14 days of delivery of the goods.

Please also note our terms and conditions and that our products are foodstuffs. Opening the products obliges you to purchase them.
If you have received incorrect or damaged goods, please send us a photo of the delivered products by e-mail to support@mysteviasweet.com. We will check it internally with our quality department. We will check it internally with our quality department and refund the value of the goods (including postage costs) or contact you if necessary.

Address for returns:

Hermes Süssstoff AG
SteviaSweet returns service
Ankerstrasse 53
8004 Zurich

How can SteviaSweet support weight loss and a healthy lifestyle?

With Stevia you can continue enjoying sweetness in your life, without the unwanted calories.
Each teaspoon of sugar in your coffee, every teaspoon of sugar you spread over your muesli and every teaspoon of sugar you use in cakes and biscuits contains 16.7 Kcal or 70 kJ. One serving of SteviaSweet delivers the same sweetness as a teaspoon of sugar but without the calories. If you replace just four to five teaspoons of sugar a day with SteviaSweet, you will save over 500 Kcal per week. SteviaSweet can help you with weight loss and to keep a healthy balance – simply by integrating SteviaSweet into your daily diet.

Does Stevia have a bitter taste?

Steviol glycosides – the sweetener used in SteviaSweet – comes from a different plant than sugar and consequently has a slightly different taste. However, when it is added to food and drink, a familiar, savory sweetness emerges – similar to that of sugar – only without the unwanted calories .
We spend a lot of time developing our products with a focus on a pleasant taste and no bitter aftertaste.

What are the different SteviaSweet products?

With us you will find all products for your personal everyday life without any sugar, but still with the full sweetness. Whether gummy bears, chocolate or sugar substitute products, we use the calorie-free sweetener steviol glycosides, so that you can enjoy them without regrets and thus fit in with your healthy lifestyle.

You can find a detailed overview of the products and their advantages here.

Why should I use Stevia to reduce my sugar intake?

Stevia is the tasty alternative to sugar and a simple way to reduce calories in your everyday life.
The SteviaSweet products provide a clever new way to enjoy sweetened drinks and food without consuming unwanted calories. Whether you want to lose weight, stay the same weight, or reduce your sugar consumption, SteviaSweet can help you achieve your goal. Simply replace sugar with SteviaSweet and sweeten your hot drinks, smoothies, breakfast cereals, fruit cups etc. as usual, but without the additional calories.

Where are SteviaSweet products manufactured?

Our SteviaSweet products are manufactured in Switzerland (sugar substitute products), england (tablets), EU (confectionery) and India (cold infusion iced tea).

What are the different SteviaSweet products?

With us you will find all products for your personal everyday life without any sugar, but still with the full sweetness. Whether gummy bears, chocolate or sugar substitute products, we use the calorie-free sweetener steviol glycosides, so that you can enjoy them without regrets and thus fit in with your healthy lifestyle.

Here you can find all products

What is Stevia?

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Steviol glycoside is a calorie-free sweetener that is extracted from the stevia plant.

The stevia plant belongs to the chrysanthemum family and originates from the north east of Paraguay. Hundreds of years ago, the native inhabitants of Paraguay and Brazil recognised the strong sweetening power of the plant and since then have used the leaves to sweeten their food and drink. Stevia is also known as a honey herb in these countries because of its irresistible sweetness. Today, stevia is cultivated in large parts of the world, including South America, Asia and Australia, and has been approved as a calorie-free sugar substitute in many countries.

You can find more information on stevia here.